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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 6, 2026

No incidents reported today.

May 5, 2026

No incidents reported.

May 4, 2026
Internet connectivity issues in West and East Flanders
Resolved - 04/05/2026 – 10:48 CET
The issue has been resolved by our supplier and services have been restored. Customer sessions have been coming back online since 10:42 CET.
May 4, 15:58 CEST
Update - Update 04/05/2026 10:48*: A temporary fix has been applied by our supplier to restore the service. The sessions have been coming back online since 10:42. We’ll keep this post updated with the next steps and the timeline for a permanent solution.
May 4, 11:49 CEST
Update - Update 04/05/2026 09:29*: The engineer is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information.
May 4, 10:05 CEST
Update - We are continuing to investigate this issue.
May 4, 09:45 CEST
Investigating - Description
We are currently experiencing a major outage affecting all services in the 91GEN area (West and East Flanders). EDPnet’s Network Operations team is actively investigating the issue together with our network delivery partner, Proximus.

Impact
Customers in the affected regions may experience a complete loss of connectivity across all services.

Updates
04/05/2026 – 03:00 CET
EDPnet is working closely with Proximus to investigate the root cause of the outage. Initial findings suggest the issue may be related to recent network activities, but the investigation is still ongoing. Proximus has dispatched on-site teams to analyze and resolve the situation.

04/05/2026 – 07:21 CET
Several corrective actions have been taken, but the issue is not yet resolved. Additional hardware has been shipped and is being prepared for deployment as part of the ongoing investigation and recovery efforts.

04/05/2026 – 08:00 CET
EDPnet and Proximus are coordinating to restore connectivity on reduced capacity while further remediation is performed. At this stage, no definitive resolution time can be communicated. Further updates will follow.

Apology
We apologize for the inconvenience and thank you for your patience while we work with Proximus to resolve this issue as quickly as possible.
May 4, 09:44 CEST
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

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