04/05/2026 – 10:48 CET The issue has been resolved by our supplier and services have been restored. Customer sessions have been coming back online since 10:42 CET.
Posted May 04, 2026 - 15:58 CEST
Update
Update 04/05/2026 10:48*: A temporary fix has been applied by our supplier to restore the service. The sessions have been coming back online since 10:42. We’ll keep this post updated with the next steps and the timeline for a permanent solution.
Posted May 04, 2026 - 11:49 CEST
Update
Update 04/05/2026 09:29*: The engineer is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information.
Posted May 04, 2026 - 10:05 CEST
Update
We are continuing to investigate this issue.
Posted May 04, 2026 - 09:45 CEST
Investigating
Description We are currently experiencing a major outage affecting all services in the 91GEN area (West and East Flanders). EDPnet’s Network Operations team is actively investigating the issue together with our network delivery partner, Proximus.
Impact Customers in the affected regions may experience a complete loss of connectivity across all services.
Updates 04/05/2026 – 03:00 CET EDPnet is working closely with Proximus to investigate the root cause of the outage. Initial findings suggest the issue may be related to recent network activities, but the investigation is still ongoing. Proximus has dispatched on-site teams to analyze and resolve the situation.
04/05/2026 – 07:21 CET Several corrective actions have been taken, but the issue is not yet resolved. Additional hardware has been shipped and is being prepared for deployment as part of the ongoing investigation and recovery efforts.
04/05/2026 – 08:00 CET EDPnet and Proximus are coordinating to restore connectivity on reduced capacity while further remediation is performed. At this stage, no definitive resolution time can be communicated. Further updates will follow.
Apology We apologize for the inconvenience and thank you for your patience while we work with Proximus to resolve this issue as quickly as possible.
Posted May 04, 2026 - 09:44 CEST
This incident affected: Connectivity (vDSL, Fiber).